September 22, 2014
Wow, have I learned how important customer service is in so much of what I do, places I go, and places I shop. In every […]
September 15, 2014
My name is Janie Harris and I am a senior at the University of Kentucky majoring in Integrated Strategic Communications with a minor in Business. I […]
August 23, 2014
Rarely a week goes by that a business leader doesn’t confess to me their social media fears. They admit to leaving this useful communication tool on the […]
June 30, 2014
If you have a Twitter account you’ve probably unknowingly done it. Either at a conference you’ve attended or from your own couch, you have live-tweeted. Live-tweeting […]
April 9, 2014
“We thought we could just do our jobs and serve our customers and everything would be fine.” “After the crisis hit, we tried to get some […]